Tree of Life pendant necklace, a popular jewelry design.

At 7krave Marketplace, we want you to shop with confidence. If your order isn’t quite right, we make returns straightforward and transparent.

• Most items can be returned within 7 days of delivery for a refund or exchange, subject to seller approval.
• Items must be unused, in original packaging, and include all tags and accessories.
• Certain products (e.g., perishables, personal care, or custom items) may not be eligible for return. Please check the product listing for specific return eligibility.

• Log in to your 7krave account and navigate to your order history.
• Select the item you wish to return and submit a return request, including the reason for return and any supporting photos if applicable.
• Wait for the seller to review your request. Once approved, follow the provided instructions to ship the item back.
• After the item is received and inspected, your refund or exchange will be processed according to marketplace policy.

If you have questions about a specific return or need assistance, please contact 7krave Marketplace support. We’re here to help ensure a smooth experience.